Alta.DI Customer Engagement Platform

Schedule for Introduction
Have you ever encountered these issues: 1. Customer service responses are slow across different channels, and customers can't find answers?"2. Customer data is scattered across various platforms, making it impossible to fully grasp customer preferences?" 3. Marketing campaigns can't target individual needs, resulting in poor performance?"
Alta.DI manages every customer interaction journey, creating peak shopping experiences with your brand.

AI Intelligent Customer Service

1. AI chatbot provides 24/7 real-time service, solving 80% of frontline issues, freeing up customer service from repetitive tasks.2. One-click file upload for AI automatic learning, easy configuration completed in 15 minutes. 3. Omnichannel customer service workstation integrates platforms like Facebook, LINE, Instagram, IG/FB posts, Email, SMS, WhatsApp, ensuring no customer message is missed! 4. Powerful AI Copilot assists in generating responses, searching the knowledge base, summarizing conversation records, improving efficiency, and reducing customer wait times.

CDP Customer Data Platform

1. Seamless data integration with SHOPLINE, consolidating online and offline omnichannel data with a single click for accurate customer insights. 2. Dynamic calculation of user tags based on rules for precise customer segmentation management.

MA Marketing Automation

1. Personalized marketing to enhance member LTV, flexible adjustment of trigger strategies, and cross-touchpoint communication strategies. 2. One-stop data dashboard for comprehensive marketing performance tracking.
Schedule for Introduction