SHOPLINE Chat Widget

 What is SHOPLINE Chat widget?
SHOPLINE Chat widget is the 24/7 usher on your brand's website! Customers can simply click on the Chat widget on the store website and select to start a conversation via Facebook Messenger, Instagram, LINE, and WhatsApp or online store messages. No matter which social messaging apps you select for chat, all messages will be integrated into the SHOPLINE Message Center to help your customer service team respond to and guide your customers in a hub. This widget can shorten the communication process between your brand and your customers, hence speeding up the efficiency of conversational marketing.


5 main features of SHOPLINE Chat widget

• Live customer service experience
• Customizable appearance setup
• 4+1 messaging channels
• Applicable to all pages of the online store
• 100% technical compatibility; 0 plug-in required

Who should use the SHOPLINE Chat widget?

• SHOPLINE Chat widget is ideal for merchants who are using the Social Commerce plan and have the following needs:
• Customers often seek help from customer service
• Customers are not familiar with placing orders through the website
• Wants to improve the customer shopping experience

Faster and More Comprehensive! Live Chat x Automated Responses
Using the SHOPLINE Chat widget alone is not enough! You can further incorporate the automation features in the Message Center to improve your customer service operation. Besides using it as a message hub, you can set up message automation in the Message Center to optimize communication processing and achieve customer segmentation. Please complete the setup of the following features to start your optimal conversational marketing:

• Time-saving features for customer service
• Keyword Autoreply | Message Center FAQ
• Smart Reply Suggestions | Message Center FAQ
• Quick Reply | Message Center FAQ
• Customer segmentation for customers on social media
• Add tags automatically | Message Center FAQ